- I did not receive the password reset email
- How can I reset my password?
- How many Projects do I have left on my account?
- Can I add a second Account Administrator?
- What are Global Permissions?
- What happens if I exceed my login attempts?
- CuratorCR settings are blank
- I can't change my Project name
- Project Settings won't save
- Why am I missing drop-down menu items in DistillerSR?
- How can I organize my Projects?
- We used DistillerSR for a systematic review, our subscription has since expired. Is the Project still there?
- Can I use EndNote to bulk upload PDFs into DistillerSR when the library is more than 500 MB?
- How can I maintain DistillerSR RefID's from DistillerSR into EndNote back to DistillerSR?
- When importing references from an .ENLX file, I get the message "Something went wrong with the import, please try again"
- Reference cannot be uploaded because it has an invalid RefID
- Can Labels from Endnote be transferred to DistillerSR Labels?
- How can I add Tags to references?
- What is Title Screening?
- RefID range partitioning filter with AND operator is not working
- Is there a way to see bottlenecks in the review process?
- Can I add a link to an internal library for full texts in the review screen?
- I can't see the CuratorCR module for my reference in the Review Screen, and I know it is in a Repository
- How do I open the Form or Level Settings?
Form Creation, Editing and Management
- My hidden questions are not hidden in the Form preview
- I get an "Error rendering this form" message when I open a Form to review
- How can I add a file/link or an image to my Form?
- Can I print my Forms?
- Is there a way to use spell check while filling out a Form with text questions?
- Can I change the size of an answer text box on my Forms?
Reviewing and Reference Flow
- I get Error Code 1 when I attempt to resolve "My Conflicts"
- I used the Find Free Full Text function but did not get all the free texts
- Can I sort unreviewed references by Tags?
- How can I delete response sets and re-review reviewed references from scratch?
- Why is the Find Free Full Text tool not working?
- How do I add Labels in bulk?
Datarama and Reports
- How can I download and embed my PRISMA 2020 flow diagram?
- How do I save and re-run a report?
- How do I filter my references in the PRISMA 2020 flow diagram?
- How does filtering my PRISMA 2020 flow diagram affect quarantined references?
- Why is my PRISMA 2020 flow diagram not loading?
- My PRISMA 2020 download looks funny or the arrows aren't lining up properly