I can't log in to DistillerSR

If you are having trouble getting into your account and receive the error message "There was an issue logging into DistillerSR. Please contact your Account Administrator", it means your account is not fully set up.

Once a user's account is created, the Administrator needs to enable this account and assign it to at least one Project. If you receive this error message, contact your Account Administrator and let them know that they must complete the following steps:

1. Go to Users > Manage Users and confirm that the subscription type is not set to Inactive next to the account's username. (If you cannot see all users, please toggle the "Hide Inactive Users" to the OFF position) If the selection type is set to Inactive, please select the appropriate option in the dropdown. 
2. On the same screen, click the Project Assignments button next to the account's username and select any Project(s) to which the user will be assigned; OR
3. Go to Users > Assign Users to this Project and select the account's username on that screen, then click Save.

Once both of these steps are completed, you will be able to log in.