The following is a list of all approved Third-Party Service Providers and Sub-processors that DistillerSR Inc. (formerly Evidence Partners Incorporated) utilizes to provide our Services. Each of the following providers may process, store, or transfer Customer Data, Customer information, and/or employee information.
All providers used by DistillerSR Inc. that are listed as Sub-processors and Third-Party Processors may interact with limited personally identifiable information (“PII”). DistillerSR Inc. does not collect sensitive personal information from Customers or Users.
Providers listed as Internal Service Providers may have sensitive personal information of DistillerSR employees stored, processed, or transferred to them.
Notifications and Updates:
To receive notifications of any updates, additions, or modifications to this list, please sign-up for our mailing list to receive automated emails for any changes or updates to this list. Please click the link provided here to provide you details for notification sign-up: https://www.distillersr.com/info/sign-up-distillersr-third-party-provider-changes-notification
Sub-processors integrated with DistillerSR Software:
The following Sub-processors have been engaged by DistillerSR in our capacity as a “processor” of Customer Data:
| Entity Name | Purpose | Safeguards | Country Location(s) |
| Amazon Web Services(AWS (US-East-1) | Infrastructure platform used to supply our service | Standard Contractual Clauses | United States |
| Pendo | Telemetry and in-app communication tool. | Standard Contractual Clauses | United States |
| Zendesk |
Support Ticket Management System Technical support live chat functionality |
Standard Contractual Clauses | United States |
Third-Party Processors:
The following Third-Party Processors have been engaged as direct processors (not sub-processors) by DistillerSR in our capacity as a “controller” of personal data that we collect from our customers’ users:
| Entity Name | Purpose | Safeguards | Country Location(s) |
|
Absorb*
(*optional tool) |
Training and certification platform that users can purchase access to for self-directed learning. | Standard Contractual Clauses |
Canada, United States, Ireland, Australia, and China. |
| Atlassian | Provider of Bitbucket for code review and pipeline capabilities, and JIRA and Trello for issue and task tracking respectively. | Standard Contractual Clauses | United States, Germany, Ireland, Singapore, and Australia |
|
BadgeCert* (*optional tool) |
Platform for creating, issuing, storing, and sharing digital badges from Absorb. | Standard Contractual Clauses | United States |
|
Chili Piper* (*optional tool) |
Scheduling and routing software for B2B revenue. | Standard Contractual Clauses | United States |
| ChurnZero | Customer Success Platform tool that integrates with Zendesk to monitor engagement with Customer Support. | Standard Contractual Clauses | United States and Ireland |
| ContractPodAi | Contract Lifecycle Management tool (CLM) that integrates with DistillerSR’s CRM & e-signature tools |
Standard Privacy/fair terms |
United States; Northern Europe |
| DataDog | Track server telemetry, Application Performance Monitoring, server logging, Real- User Monitoring, and client-side error tracking. | Standard Contractual Clauses | United States |
| Descartes Visual Compliance | Restricted Party Screening tool | Standard Contractual Clauses; Data Privacy Framework Certification | United States, Canada, Europe |
|
DocuSign
|
E-signature application, through which we create and send customer contracts and proposals. | Binding Corporate Rules | Canada, United States, Australia, and Europe |
| Drata | Security control monitoring and internal compliance audit readiness | Standard Contractual Clauses | United States |
| Engagez | Virtual Event Platform | Standard Contractual Clauses | United States |
|
Google Workspace
|
Emails, Calendars, Business Records/Document Storage, Video Conferencing | Binding Corporate Rules | United States, Europe as needed |
|
GoTo: (a) Gotowebinar; (b) Grasshopper |
(a) Online meeting and collaboration platform (b) Phone/VoIP service |
Standard Contractual Clauses; EU-US Data Privacy Framework | United States |
|
GuideCX* (*optional tool)
|
Customer Onboarding Software tool for managing and monitoring Professional Service work, deliverables, milestones, and timelines. | Standard Contractual Clauses | United States |
|
Manula (*optional tool) |
manual creation software for writing, formatting and publishing online instructional manuals (online Help) |
Standard Contractual Clauses | United States |
|
Maxio (formerly SaaSOptics) |
Metrics Tracker and Invoice Generation Software | Standard Contractual Clauses | United States |
| Prolifiq | Standardizes and enhances account planning process using CRM data and is native to Salesforce | Standard Contractual Clauses | United States (under Salesforce) |
| QuickBooks | Accounting & Invoicing Software | Standard Contractual Clauses | United States |
| Restream | Live Streaming Service | Standard Contractual Clauses | European Union |
|
SalesForce (and applicable add-ons)
|
Customer Relations Management tool (“CRM”) for marketing, sales, and contact information storage and processing. | Binding Corporate Rules | Canada and United States |
| Slack | Internal communication tool | Standard Contractual Clauses | United States |
|
Wistia (*optional tool) |
Platform for creating, hosting, marketing, and analyzing videos and recordings | EU-US Data Privacy Framework | United States |
| Clay |
Data enrichment Personalized outreach (Marketing | Sales) |
Standard Contractual clauses |
AWS, US East |
| Safebase by Drata | Trust Center |
Standard Contractual clauses |
United States |
*If any of the above providers listed as “Optional Tools” are unacceptable, please contact privacy@distillersr.com to opt-out of its use and we will note your rejection in your file.
Internal Service Providers:
The following Internal Service Providers have been engaged by DistillerSR internally and may have access to sensitive personal information related to DistillerSR employees and contractors:
| Entity Name | Purpose | Safeguards | Country Location(s) |
| BambooHR | Human Resources Information System | Standard Contractual Clauses | United States, Canada, Ireland |
| Freshservice | Internal IT ticketing services; vendor management services | Standard Contractual Clauses | AWS, United States |
| OfficeVibe | Employee engagement platform | Standard Contractual Clauses | Canada, United States |
| Okta | Identity Provider for MFA and User Lifecycle Management tool | Standard Contractual Clauses | United States |
| Float Financial |
Spend management solutions Virtual Cards |
Standard Contractual Clauses | AWS, US- East-2 Region |
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